Great Manchester Run

The Great Manchester Run is scheduled to return on Sunday 23 May 2021. The deadline to roll your entry to the next Great Manchester Run has passed and we are in the process of refunding runners who chose not to roll their entry over.

 


Great Manchester Run 2020 Refund Process

The deadline for 2020 Great Manchester Run entrants to roll their place to the next Great Manchester Run has passed. If you opted not to roll your entry over then you will receive a refund. You don’t need to do anything to claim this, we will process it automatically to the card you paid on.  The refund will be your cost of entry minus a £5 administrative fee, as detailed in the terms and conditions at the point of entry. This fee covers some, but not all, of the costs we have already committed, such as fees charged to us to process the original booking, staff and supplier costs, and third-party payment providers. This is very much in line with other event and ticket providers across the industry. It will take us a little while to process refunds, so we ask you to bear with us after this time whilst we process your refund.

Captured in pictures

FAQs

We've put together a comprehensive list of questions and answers around the cancellation of the Great Manchester Run. If you have a query, please select the relevant question from the list below.

#MyGreatManchesterRun
My Great Manchester Run is free for all 2020 Great Manchester Run entrants. The challenge is also open to non-entrants, and costs £10 to enter.
In line with Government advice, we suggest picking the day that suits you best and heading out for your 10k or half marathon run. Track your run on your smart phone or watch and save the workout.
To claim your event medal you need to confirm that you have completed your run by submitting a screenshot of your workout. When you have completed your run, upload your results here. To complete the results form, you will need to select the event you entered then enter your Great Run registration ID and date of birth which can be found on your entry confirmation email. You will then have an option to upload a screenshot of your run. Enter your delivery address and then submit. Medals will be posted out to you after Sunday 6th September.
If you have any queries please email: info@greatrun.org

If your place was secured via a charity, your charity will be in touch with you in the coming days or weeks to confirm the process for securing a place in the next Great Manchester Run.

The deadline for the decision is before 1st August 2020. Anyone who has not completed the roll over process by 23.59 on 31st July will be automatically refunded their entry fee (minus a £5 admin fee) and their place in the Great Manchester Run 2021 will be forfeited.

Unfortunately once you have completed the roll over process, you are not able to change your mind. You have until 1st August to decide which option to choose.

The fee covers, some, but not all, of the costs that have already been committed to, such as fees charged to us to process the original booking, staff time and supplier costs, and third party payment providers. This is very much in line with other event and ticket providers across the industry.

No. Once you have committed to withdraw your entry through deferral you cannot be reinstated into the event, therefore are not eligible for refund or roll over.

The refund process will begin once the deadline of 31st July has passed. It will take us a little while to process refunds, so we ask you to bear with us after this time whilst we process your refund.

Finisher t-shirts are not available for the Great Manchester Run, however you can still claim your medal provided you complete your Great Manchester Run distance between now and the event date (6th Sept) All entrants will receive an email with more details on this.

Businesses who have entered the Great Manchester Run Business Challenge will be given the option to roll their entries over into the next Great Manchester Run or claim a refund. Individual runners should wait to hear from their Business Challenge lead about their own place.

No. Rolled over entries from 2020 into 2021 are not eligible for transfer to others. If you can’t make 2021 then please do not roll your place over and claim the refund instead.

No. By requesting a refund you are forfeiting your Great Manchester Run entry and will not qualify for a guaranteed place in the next Great Manchester Run.

Fundraising isn't administered by The Great Run Company so you should contact the charity you have signed up with or check the guidance on your fundraising website (e.g. Just Giving, Virgin Money Giving).
Your donation is still important to the charity though, possibly even more so at this time, and you've already put in the hard work in your training so do consider still giving them your fundraising.
We are working on some big plans to still mark the occasion this year which you can use as the fundraising event. More details will follow shortly on this.

The terms and conditions are presented to all customers at the point of entering the event where all users must agree to them before proceeding with event entry. Great Run 2020 event entry terms and conditions are also available online for reference and can be found here.

The entry fee paid by all entrants who roll their places over from 2020 into the next Great Manchester Run will be honoured and they will not have to pay any additional fees.

If you select to roll your entry over, your iTAB purchase will also be rolled over into 2021. Anyone who has not completed the roll over process by 23.59 on 31st July will be automatically refunded their entry fee plus their iTAB (minus a £5 admin fee) and their place in the Great Manchester Run 2021 will be forfeited.

Your 2020 entry rolled over into 2021 will be subject to the standard deferment policy should you decide to defer your place into the following year.

We will follow government guidance at all times and take the appropriate measures required to ensure the safety of the participants, staff, volunteers and the wider public, including potential spectators. We will consider all areas of the event to ensure that it is COVID secure including – social distancing, travel to/from the event, start/course/finish areas, feed stations, medical considerations, hygiene, spectators/residents/businesses and elite athlete management.

Any enquiries relating to travel and accommodation should be handled with your travel provider.
If you have used the services of Nirvana Europe, the Great Manchester Run official travel partner, please email them at contactus@nirvanaeurope.com.