Great South 5K

The Great South 5k, due to take place on 17 October, is cancelled and we will refund all entrants. We have designed a series of virtual running challenges, so that you can still put all those training miles to great use!  Sign up to our reminder service and we'll be in touch when entries for the next Great South 5k open.


Refund Process

You don’t need to do anything to claim this, we will process it automatically to the card you paid on.  The refund will be your cost of entry minus a £5 administrative fee, as detailed in the terms and conditions at the point of entry. This fee covers some, but not all, of the costs we have already committed, such as fees charged to us to process the original booking, staff and supplier costs, and third-party payment providers. This is very much in line with other event and ticket providers across the industry.

Please note this refund will be processed after 26th September. It will take us a little while to process refunds, so we ask you to bear with us after this time whilst we process your refund.

FAQs

We've put together a list of questions and answers around the cancellation of the Great South 5k:

Why can’t my Great South 5k place be rolled over?
Due to uncertainty about where the Great South 5k will fit into the timetable next year, roll over of your entry is not possible. 
 
Why aren’t you refunding the total entry fee – what is the £5 admin fee? 
The fee covers, some, but not all, of the costs that have already been committed to, such as fees charged to us to process the original booking, staff time and supplier costs, and third party payment providers. This is very much in line with other event and ticket providers across the industry.
 
When will I receive my refund? 
The refund process will begin after 26th September. It will take us a little while to process refunds, so we ask you to bear with us after this time whilst we process your refund.

What our runners said