You don’t need to do anything to claim this, we will process it automatically to the card you paid on. The refund will be your cost of entry minus a £5 administrative fee, as detailed in the terms and conditions at the point of entry. This fee covers some, but not all, of the costs we have already committed, such as fees charged to us to process the original booking, staff and supplier costs, and third-party payment providers. This is very much in line with other event and ticket providers across the industry.
Please note this refund will be processed after 26th September. It will take us a little while to process refunds, so we ask you to bear with us after this time whilst we process your refund.