Great North Run withdrawal and refund policy 2019


1. Ballot conditions

By submitting a ballot application and payment details the customer is agreeing to enter the Simplyhealth Great North Run and to abide by the Conditions of Entry (Entrants are permitted to withdraw their ballot entry at any point during the open ballot period (from midday Wednesday 2 January until 09:00AM on Monday 4 Feb). If Entrants are successful in the Simplyhealth Great North Run Ballot draw, entry fee will be taken automatically using the details given at the point of ballot entry. This then secures a place within the event and the entry fee is non-refundable.

If Entrants are successful in the ballot, they are automatically allocated a place in the event and the customer is accepted as an entrant into the Simplyhealth Great North Run and is bound to adhere to the Event terms and conditions.

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2. Entry Withdrawal

  • Medical grounds
    We offer a refund in the case of a medical issue preventing the customer from taking part in the event. This is only applicable up to 10 weeks prior to the event day and on production of a medical certificate. All refunds incur an admin charge of £5. (refund is issued minus £5 admin charge)

  • Non-medical grounds
    If the entrant subsequently decides not to run and doesn’t apply for a medical refund, they are entitled to withdraw their place and receive an opportunity to buy a guaranteed place into the following year’s event without having to apply through the ballot system. A refund will not be given and the guaranteed place for the subsequent year will be subject to the standard entry fee.

Once the entrant has committed to withdraw their entry they cannot be reinstated into the event. All requests to withdraw entry must be made at least 48 hrs prior to the event. No withdrawals will be made retrospectively.

Customers who wish to withdraw their entry must do so online at We will guarantee you an entry for the 2020 event providing that you follow these simple instructions before the deadline of 11pm Thursday 5th September 2019. Having done this, you must then return your run number/timing chip to the following address; 2019 Simplyhealth Great North Run, PO BOX 1RY, Newcastle upon Tyne, NE99 1RY

If we subsequently find that a withdrawn race number has been used, the entrant then forfeits their guaranteed entry in the subsequent years’ event.

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