Great Run FAQs

Please email us at info@greatrun.org and we shall correct this for you. Please state how it is currently showing and what you would like it changed to.

Please email us at info@greatrun.org and we will update our records. Please state your full name, the event entered together with your old and new address.

Please ensure you notify us at least six weeks prior to the event (ten weeks if you have entered the Great North Run or a Marathon event) otherwise we will be unable to prevent your race pack from being posted to your old address.

Any undelivered race packs are returned to us so we can forward them on, but should you need to you can collect a replacement race pack from the information point on the weekend of the event.

Please email info@greatrun.org for more details.

If you would like to amend your estimated running time please send an email to info@greatrun.org clearly stating your full name, postcode, which event you have entered and your new estimated running time. We will then be able to amend this for you.

This is an important safety measure and we ask that you enter an accurate time.

Please ensure you notify us at least six weeks prior to the event (ten weeks if you have entered the Great North Run or a Marathon event) otherwise we will be unable to amend.

Please see the 'Zone Start/Wave Allocation' section of the FAQ's for more details'.

Unfortunately not all of our events are wheelchair friendly, please check the event website for more information or email info@greatrun.org.
If the course is suitable and you are taking part in a wheelchair please indicate when asked on the entry form.

For those taking part in an assisted wheelchair, both the wheelchair entrant and the assister will need to register for a place in the event.
Once entered into the event both will be allocated a race number and will be asked to line up towards the rear of the field.

Unfortunately not all of our events are wheelchair friendly, please check the event website for more information or email info@greatrun.org
If the course is suitable and you are taking part in a wheelchair please indicate when asked on the entry form.
The race will be staged under IPC rules and self-propelled wheelchair athletes must confirm to the BWRA minimal classification race system. It is strongly recommended that only experienced wheelchair racers attempt the race unaided.
If you are a self-propelled wheelchair racer interested in joining the elite race, please email info@greatrun.org. We will then be able to give you more information about the Elite Wheelchair Race.

If you are accepted for any of our events you do not need to run for the associated charities listed on the entry form or website. You can run and raise money for any charity/cause of your choice.
All you need to do is contact your chosen charity directly and request a sponsorship pack.

If you wish to change the name of the charity that you are running for, all you need to do is let your original charity know and then contact your new chosen charity directly for sponsorship details.

If you selected to run for one of our official charities when completing your entry form, they will be in touch with sponsorship details in due course. If you would like them sooner please contact your charity directly.
If you did not select one of our official charities, you will need to get in contact with your chosen charity and request a sponsorship pack.

For the Great North Run and our Marathon events the race packs will be sent out four weeks prior to the event. For all other Great Run events, packs are sent out approximately two weeks prior to the event.

Your race pack should contain the following:

• Race Number
• Timing Chip to give you an accurate race time

If you have any questions about your race pack please email info@greatrun.org.

Once you have received your race pack the most important thing to do now is read all the information provided. This is important race preparation and will ensure your day is more enjoyable.
Runners do not need to register on race day.

If your race pack does not arrive please email info@greatrun.org. The team will verify your entry and give you details as to how you can collect a replacement pack on race weekend.
Competitor’s information guides can also be downloaded from the webpage of the event you have entered.

No you don’t have to run with your child.
All entrants of the Mini event are sent an Adult bib in their race pack, this for the accompanying adult to wear on race day if they wanted to run alongside them.

Yes you can. All entrants of the Mini event are sent an Adult bib in their race pack, this for the accompanying adult to wear on race day if they wanted to run alongside them.
There will be a question on the entry form for the Junior events which asks if you would like someone to accompany the child on race day. If yes, an Adult bib will be sent with the race pack for them to wear during the run.
Adult bibs can also be collected from the Great Run information desk on race day.

If your entry is accepted, your fee is not refundable unless supported by a doctor's note. If this is the case please send a doctor's note and covering letter stating that you would like to be withdrawn from the event to:

Great Run Customer Services
PO Box 1RY
Newcastle upon Tyne
NE99 1RY

Or you can scan it and email to info@greatrun.org

Refunds will be accepted at least six weeks prior to the event (ten weeks if you have entered a Half Marathon or a Marathon event) otherwise we will be unable to stop your race pack being sent.

After this time no refund will be offered, however, for the Great North Run only, you will be eligible for a guaranteed entry the following year at the standard entry fee.

All refunds are subject to a £5.00 administration charge. Refunds will not be possible for any other eventuality.

A person who has been accepted as an entrant into the 2019 Simplyhealth Great North Run who subsequently decides not to run prior to the event is eligible for a guaranteed place at the standard entry fee in the 2020 event.

Once the entrant has committed to withdraw their entry you cannot be reinstated into the 2019 event. Your decision is final.

All requests to withdraw entry must be made prior to the event. No withdrawals will be made retrospectively.

The following procedures must be adopted when requesting a withdrawal:

Withdrawal by Email (can be done before 1st July 2019)

If you would like to withdraw your entry please email info@greatrun.org stating with your request. Please clearly state your name, date of birth and post code and that you agree to this policy.

Withdrawal Request Online (after 1st July 2019)

We will guarantee you an entry for the 2020 event providing that you follow these simple instructions before the deadline of 6pm on the night before the run (Sunday 8th September 2019).

Visit www.greatrun.org/withdraw and complete the form

Return your run number/timing chip to the following address (you don’t need to return the event day magazine)

2019 Simplyhealth Great North Run

PO BOX 1RY

Newcastle upon Tyne

NE99 1RY

Withdrawal in Person (on Saturday 8th September)

If withdrawing your entry in person you must take your run number/timing chip to our Great North Run information point on Saturday 7th September. More information about our location and opening hours will be added closer to the event weekend once they are confirmed.

What Happens Next:

Entrants opting for withdrawal will be added to a database and will be contacted via email in November, prior to the opening of the ballot for the 2020 Simplyhealth Great North Run. Charity withdrawals will be passed back to the relevant charity to action. Runners will be given a period of 28 days to commit and pay for the guaranteed place in 2020. Once this time period has passed the offer of the guaranteed place automatically lapses and the race organisers have no further commitment to providing a place to the runner in the 2020 event. Transferring the guaranteed place to another person will not be permitted.

Your starting time and wave allocation will depend on your estimated running time as stated on your entry form.
Runners can determine what wave they have been allocated to by looking at their race number, which is sent out in the race pack. The background colour of the race number and letter will determine which zone runners are in.
Full details of wave assembly points and start times can be found in your race pack and in the Competitors Information Guide, which can be downloaded from the events webpage.

We cannot guarantee that all runners who estimated the same running time will be allocated in the same wave.
If you find that you have been allocated to different waves, the rule is you can move down a wave to meet your friends or family, but not up.

If you would like to run in a slower wave then you do NOT need to change your race number.
All you need to do is assemble in the later wave on race day. Great Run does not need to be notified of your change down.

Due to the number of runners taking part in our events, we ask runners not to move to a faster wave (towards the start line). Runners should stay in the wave they've been allocated, or move further away from the start line to a slower wave. Race numbers have been allocated on the estimated time given on your application. If you feel you should be in a higher wave please email info@greatrun.org for more details of how you can be moved to a higher wave.

All finishers will receive a finisher's pack as soon as they cross the finish line.
Finishers' packs are sorted by size, so please take the t-shirt size you asked for on your entry form.

To view your race results please visit www.greatrun.org/results
Make sure the correct event is highlighted and then you can search by your Race Number or Surname.

To view your race results please visit www.greatrun.org/results
Make sure the correct event is highlighted and then you can search by your Race Number or Surname.
If no result is displayed please email info@greatrun.org with your full name, race number and the event in which you took part. We will then arrange for our results team to investigate.
Please note timing chips must be worn in accordance with information printed within your pre-race information.

To see photos of you taking part during the event and download your free certificate please visit www.greatrun.org/photos
Make sure the correct event is highlighted and then you can search by your Race Number or Surname.
You can also download your Free Certificate from this page.
Please note that unfortunately we cannot guarantee all runners will have a photo of themselves. Pictures are tagged by your race number clearly shown on the cameras. If your race number was obscured in anyway when running past the cameras, it will not pick up.
If no photos are shown please try using the ‘Find More Photos’ link to enter a description of what you were wearing on race day.
Or if you ran with a friend, please try entering their Surname or Race Number.
Our official photographers are Marathon Photos. More information can be found by visiting their website www.marathon-photos.com

To see photos of you taking part during the event and download your free certificate please visit www.greatrun.org/photos
Make sure the correct event is highlighted and then you can search by your Race Number or Surname.
You should see photos of you displayed along with a link to download your free certificate
Any problems please email info@greatrun.org