AJ Bell Great North Run Withdrawal & Refund Policy

Ballot conditions
By submitting a ballot application and payment details the customer is agreeing to enter the Great North Run and to abide by the Conditions of Entry (Entrants are permitted to withdraw their ballot entry at any point during the open ballot period). If Entrants are successful in the AJ Bell Great North Run Ballot draw, entry fee will be taken automatically using the details given at the point of ballot entry. This then secures a place within the event and the entry fee is non-refundable.

If Entrants are successful in the ballot, they are automatically allocated a place in the event and the customer is accepted as an entrant into the AJ Bell Great North Run and is bound to adhere to the Event terms and conditions.

Should a customer wish to withdraw from the event having already entered and paid:

1. Medical Withdrawal
We offer a refund in the case of a medical issue preventing the customer from taking part in the event. This is only applicable up to 10 weeks prior to the event day and on production of medical certification. All refunds incur an admin charge of £5. (refund is issued minus £5 admin charge). Contact us here to request your refund. You will need to confirm your full name, date of birth, along with your medical certification. We can accept a copy of a medical note, copies of appointment letters, physio notes.

2. Guaranteed entry into the following year’s event. 
If the entrant subsequently decides not to run, they are entitled to withdraw their place and receive an opportunity to buy a guaranteed place into the following year’s event without having to apply through the ballot system. A refund will not be given and the guaranteed place for the subsequent year will be subject to the standard entry fee.

Once the entrant has committed to withdraw their entry they cannot be reinstated into the event. All requests to withdraw entry must be made no later than 6pm on the day before the event.

We would contact you via email in November with instructions of how to register and pay for the guaranteed entry into the following year’s event.

How to request this:

Before Wednesday 5 July:
Customers who wish to withdraw their entry must contact us here via the query form. Please include your full name, date of birth and post code along with the following statement:
I wish to withdraw my entry from the 2024 AJ Bell Great North Run for a guaranteed entry into the 2025 event. I understand I will be contacted via email in November with instructions of how to register and pay to secure the entry.

After Wednesday 5 July:
Customers who wish to withdraw their entry must do so by completing the online form via the link below (available after 5 July). We will guarantee you an entry for the 2025 event providing that you follow the simple instructions before the deadline of 6pm on Saturday 7th September 2024. If we subsequently find that a withdrawn race number has been used, the entrant then forfeits their guaranteed entry in the subsequent years’ event.

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