IMPORTANT EVENT UPDATE - 22 JULY 2020
Due to the COVID-19 outbreak we need to cancel the 2020 Great Scottish Run.
We know our runners may be disappointed, because we are too, we love delivering our events. But there’s no option to stage the event as planned, or at a later date in the year. Runners can roll their place into the next Great Scottish Run, provisionally scheduled to take place on 3rd October 2021. If runners do not wish to roll their entry over then we will issue a refund. Entrants will receive an email with more details.
We know that event day is only part of the challenge and our runners have probably put in many miles towards their training already. Many of you would have been taking on this challenge for charity; your donation is still important to them, even more so at this time. We encourage you to recognise all the hard work you have already put in, celebrate what you have achieved so far and consider still passing on the money you have raised to your chosen charity.
Thank you for your patience and continued support at this challenging time. We hope to see you on a Great Run start line again soon.
Great Scottish Run
The next Great Scottish Run is provisionally scheduled for 3rd October 2021. The deadline to roll your place to the next Great Scottish run has passed (2nd September) and we are in the process of refunding runners who chose not to roll their entry over.
Great Scottish Run 2020 Refund Process
The deadline for 2020 Great Scottish Run entrants to roll their place to the next Great Scottish Run has passed. If you opted not to roll your entry over then you will receive a refund. You don’t need to do anything to claim this, we will process it automatically to the card you paid on. The refund will be your cost of entry minus a £5 administrative fee, as detailed in the terms and conditions at the point of entry. This fee covers some, but not all, of the costs we have already committed, such as fees charged to us to process the original booking, staff and supplier costs, and third-party payment providers. This is very much in line with other event and ticket providers across the industry. It will take us a little while to process refunds, so we ask you to bear with us after this time whilst we process your refund.
We have communicated the cancellation with charities. If you have a charity place, they will be in touch with you directly in the coming days or weeks to confirm the process for securing your place in the next Great Scottish Run. Please can we ask that you wait for information from your charity before you contact us with questions. You cannot use the roll over form to transfer your entry.
We've put together a comprehensive list of questions and answers around the cancellation of the Great Scottish Run. If you have a query, please select the relevant question from the list below.
There are no plans for a virtual Great Scottish Run. However, entries to the Official Virtual Great North Run half marathon open on 3rd August, the event is free and is open to all runners.
If your place was secured via a charity, your charity will be in touch with you in the coming days or weeks to confirm the process for securing a place in the next Great Scottish Run.
The deadline for this decision is 2nd September 2020. Anyone who has not completed the roll over process by 23.59 on 2nd September will be automatically refunded their entry fee (minus a £5 admin fee) and their place in the Great Scottish Run 2021 will be forfeited.
Unfortunately, once the deadline has passed you are not able to change your mind and your original decision will stand.
The fee covers, some, but not all, of the costs that have already been committed to, such as fees charged to us to process the original booking, staff time and supplier costs, and third party payment providers. This is very much in line with other event and ticket providers across the industry.
No. Once you have committed to withdraw your entry through deferral you cannot be reinstated into the event, therefore are not eligible for refund or roll over.
The refund process will begin once the deadline of 2nd September has passed. It will take us a little while to process refunds, so we ask you to bear with us after this time whilst we process your refund.
Unfortunately 2020 finisher t-shirts and medals are not available for the Great Scottish Run.
Businesses who have entered the Great Scottish Run will be given the option to roll their entries over into the next Great Scottish Run or claim a refund. Individual runners should wait to hear from their Business Challenge lead about their own place.
No. Rolled over entries from 2020 into 2021 are not eligible for transfer to others. If you can’t make 2021 then please do not roll your place over and claim the refund instead.
No. By requesting a refund you are forfeiting your Great Scottish Run entry and will not qualify for a guaranteed place in the next Great Scottish Run.
Fundraising isn't administered by The Great Run Company so you should contact the charity you have signed up with or check the guidance on your fundraising website (e.g. Just Giving, Virgin Money Giving).
Your donation is still important to the charity though, possibly even more so at this time, and you've already put in the hard work in your training so do consider still giving them your fundraising.
The terms and conditions are presented to all customers at the point of entering the event where all users must agree to them before proceeding with event entry. They are also available online for reference and can be found here.
The entry fee paid by all entrants who roll their places over from 2020 into the next Great Scottish Run will be honoured and they will not have to pay any additional fees.
If you select to roll your entry over, your iTAB purchase will also be rolled over into 2021. Anyone who has not completed the roll over process by 23.59 on 2nd September will be automatically refunded their entry fee plus their iTAB (minus a £5 admin fee) and their place in the Great Scottish Run 2021 will be forfeited.
Your 2020 entry rolled over into 2021 will be subject to the standard deferment policy should you decide to defer your place into the following year.
We will follow government guidance at all times and take the appropriate measures required to ensure the safety of the participants, staff, volunteers and the wider public, including potential spectators. We will consider all areas of the event to ensure that it is COVID secure including – social distancing, travel to/from the event, start/course/finish areas, feed stations, medical considerations, hygiene, spectators/residents/businesses and elite athlete management.
Any enquiries relating to travel and accommodation should be handled with your travel provider.
If you have used the services of Nirvana Europe, the Great Scottish Run official travel partner, please email them at firstname.lastname@example.org.